Frequently Asked Questions

Depending on the particular type of bonus, it may include slot games (Slots Match), card games (Cards Match), or both (Slots + Cards Match).

Free Spin bonuses apply to the particular slot game(s) only. The games included in such bonus will be listed in T&C. If a Free Spin bonus can be applied to several games, please pay attention that all the FS will be assigned to the game that will be started first.

The bonuses for cards include the Blackjack and Poker games, except for Live Dealer games.

Please pay attention to the terms of a particular bonus and the list of excluded games, as playing those games shall not contribute to the wagering requirements of an active bonus.

Unless otherwise stated in the bonus terms, playing the following games with a bonus will not contribute to the wagering: Jackpot Progressives, Live Dealer games, Ride 'em Poker, Roulette, Baccarat, Craps, Pai Gow, War and other table games, anything but scratch cards by Dragon Gaming Provider, or any games from Begaming, Betsoft, Saucify & SpadeGaming Providers. These games are considered excluded from all the promotions. Please, refer to the description of the bonus you've chosen for more details on the included games.

Playthrough (Wagering/Rollover) - is the specific amount of money that you need to bet overall before you can withdraw the bonus or collect any winnings derived from it. Every bet placed gets the total playthrough decreased by the bet amount. When it stands at 0, it means the playthrough is completed.

Wagers placed on each type of game will contribute different amounts towards the wagering requirement in corresponding bonuses taken:

Slots & Video Slots - 1.00

Card Games - 0.20

Video Poker - 0.20

Depending on the bonus type, there can be different playthrough multipliers. For example, for the Match Bonuses, the wagering requirements are calculated as (deposit + bonus) x30 for slots, x35 for cards, and x60 for roulette.

It is calculated this way: if you deposit $100 and take a 200% match bonus for slots on top, you will receive $300 in total. Thus, playthrough will be: ($100+$200)*30 =$9000. Each time you place a bet, no matter if it is a winning or losing one, the playthrough will be deducted from the bet amount. Once the playthrough reaches 0, the bonus money will be converted into a withdrawable balance.

The Playthrough progress can be checked by clicking on your Playable Balance (either in the top or bottom right-hand corner depending on the game)

It depends on the bonus that you have chosen to play with. Please contact Customer Support to get the explicit information about your active promotion.

In general, only certain bonuses come with a maximum cashout restriction (e.g. No-Deposit Bonuses or Cashback Bonuses). It means that you may withdraw the funds up to a maximum cashout value determined by the bonus conditions, but not more than that. Thus, if wagering requirements were met, but your balance is above the pre-determined maximum cashout limit, the extra funds will be either deducted automatically (after the playthrough is completed), or our Finance Department will void the excess upon the withdrawal.

In case a bonus chosen (e.g. Percentage Match bonus) comes with no maximum cashout limit – it means you can withdraw all the winnings derived from it, except for the initial bonus amount. Therefore, the exceeding bonus amount will be automatically deducted upon the withdrawal request.

For example, if you deposit $100 and take a 200% match bonus on top, you will receive $200 as a bonus amount turning your total playable balance into $300 ($100 deposit + $200 bonus). Once the playthrough requirement for the bonus is met and you decide to withdraw your winnings – the initial bonus amount of $200 will be deducted automatically by the system and the rest of the winnings will be yours to keep.

Certain match bonuses (e.g. Free Spins Match bonuses) come with completely no maximum cashout limit, allowing you to withdraw all the winnings accrued from it. For example, if you deposit $100 and redeem 90 Free Spins on top of it, your entire balance will become withdrawable after successfully completed playthrough requirement.

However, we do recommend to check the bonus description before you choose to redeem it as some of the bonus offers come with maximum cashout limit.

All of the bonus types at Free Spin Casino are subject to Playthrough Requirement. If you decide to take a bonus or promotion, please make sure to check that any associated wagering requirements are met before requesting a payout. Failure to meet the wagering requirements will result in the withdrawal request being denied.